If you send back a product to our online shop, there is no possibility to change to other sizes or items. You may then add a new order. To return unwanted items purchased at store you need to go through these simple steps:
1. See to that the items have their original labels intact, are unused, unwashed and in their original condition.
2. All goods returned must be packed in a bag or carton. If possible use the original packaging.
3. Do not forget to enclose the filled out return form when returning any items
Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Post Office when you return it.
Please contact our Customer service at support@sustainay.net to get the return address.